Live Updates2024-03-21T11:16:39-05:00
SYSTEM STATUS

Live Updates!

Check here for the latest Procentive system updates.

REMINDER

Maintenance and Product Updates

3/21/2024 11:15 AM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on March 27th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

REMINDER

Known Issues

3/12/2024 2:05 PM CST

UPDATE:

This issue has been resolved.

If users continue to run into any issues, please reach out to our support team via the Therapy Brands Community Portal.

3/12/2024 1:41 PM CST

Attention Procentive Customers:

We want to inform you that we are aware of a known issue where users are receiving an error when trying to access Procentive or having trouble logging in. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

REMINDER

Known Issues

2/29/2023 3:59 PM CST

UPDATE:

This issue has been resolved.

Please see the following action steps that users will need to take.

  1.  Users will need to log out of their current session, clear cookies and cache, and then log back in.
  2. If the invoice numbers were missing and you still billed them out you can re-open the invoice line in the Billing Module, enter in the next available invoice number at the top, and click change. After adding the invoice number, you will need to resend the invoice and be sure that the electronic submission box is checked before clicking “Create.”
  3. If the invoice number was not missing but is noted as being sent via Paper when it should have been sent electronically, you will need to resend the invoice electronically.

If users continue to run into any issues, please reach out to our support team via the Therapy Brands Community Portal.

2/29/2023 9:47 AM CST

Attention Procentive Customers:

We want to inform you that we are aware of a known issue where users are experiencing issues when billing out invoices. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

REMINDER

Known Issues

2/29/2023 8:52 AM CST

UPDATE:

This issue has been resolved.

If users continue to run into any issues, please reach out to our support team via the Therapy Brands Community Portal.

2/29/2023 8:08 AM CST

Attention Procentive Customers:

We want to inform you that we are aware of a known issue where users are experiencing extreme load times when accessing various modules within Procentive. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

REMINDER

IMPORTANT NOTICE

2/22/2024 2:18 PM CST

Attention Procentive Customers:

We have been informed that Change Healthcare is experiencing a network interruption related to a cyber security issue. Change Healthcare’s security experts are working to address this matter. Our customers may experience delays in processing Claims, ERAs and Eligibility Requests.

Change Healthcare is widely used to connect other clearinghouses to payers, so this outage may impact claims processing services for all clearinghouses including Apex, Office Ally, Waystar/Zirmed, and Availity.

We are unclear as to how long this outage is expected to last, however, we will provide you with an update as more information becomes available.

You can also check the status page for updates on this outage.

We apologize for any inconvenience this may have caused. We will keep you updated as more information becomes available to us.

2/22/2024 4:04 PM CST

UPDATE: Connectivity Notification – Change Healthcare Pharmacy

Customers impacted:

  • Health systems
  • Health technology vendors

Start Time: Wednesday, February 21, 2024 – 12:35 PM ET

End Time: This issue is ongoing.

Product(s) impacted:

  • E-Prescribing
  • Record Locator & Exchange

Scope: Change Healthcare is currently experiencing a service disruption due to a cyber security incident. At this time, there is no security impact to the Surescripts network.

On February 21, 2024, Surescripts took immediate action by turning on our Message Queue Service. Today, due to the persistence of Change Healthcare’s service disruption, we turned off our Message Queue Service to allow prescriptions to flow electronically or automatically default to fax without delay. All messages will be transmitted once the disruption with Change Healthcare is resolved, though they may be delayed.

Regular updates on this incident are being provided by Change Healthcare: https://status.changehealthcare.com/incidents/hqpjz25fn3n7.  

Recommended Actions: All electronic health records vendors and health systems should immediately provide guidance to prescribers regarding alternate means of transmission, in accordance with your EHR configuration. This guidance may include the following:

Change Healthcare’s E-Prescribing service is currently experiencing a disruption due to a cyber security incident. Until the issue is resolved, prescribers may receive errors when sending NewRx and RefRes messages. Surescripts will continue to attempt to transmit E-Prescribing messages electronically and automatically default to fax if needed. All successfully transmitted electronic and faxed messages will return a confirmation or error notification. Controlled substance prescriptions cannot be faxed and will result in an error message.

REMINDER

Maintenance and Product Updates

2/21/2024 9:56 AM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on February 28th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

REMINDER

Maintenance and Product Updates

1/24/2024 12:08 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on January 31st at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

REMINDER

Office Hours

1/18/2024 11:10 AM CST

Attention Procentive Customers:

We will be offering office hours this week for users to join and ask any questions as it relates to the new Therapy Brands Community Portal.

Office hours: Click here to join the meeting

Thursday, January 18th at 11 AM CST – 12 PM CST

Friday, January 19th at 1 PM CST – 2PM CST

REMINDER

Support Delays

1/17/2024 1:50 PM CST

Attention Procentive Customers:

We are currently experiencing a high volume of support requests at this time. We are working hard to reduce our backlog of support cases, but during this time you may see a delay in response times.

We appreciate your patience at this time as we work to get your cases resolved as quickly as possible. 

REMINDER

Maintenance and Product Updates

1/15/2024 12:11 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on January 17th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.

REMINDER

Maintenance and Product Updates

1/12/2024 9:46 AM CST

CORRECTION

Please note that NewCrop will have an extended maintenance window on the night of Friday 1/12 from roughly 9pm CST to Saturday 1/13 9am CST.

We expect slower performance during this window. Please note that the NewCrop system will be required to be taken offline for a shorter period during this maintenance process. We expect the downtime to occur at approximately 2am CST to minimize the impact on end users. This downtime may be 10 minutes to an hour, depending on traffic volume during the first half of the maintenance period.

1/11/202 4:15 PM CST

Attention Procentive Customers:

See corrected timeframe above

Please note on Friday, January 12, starting at 9 PM CST, our Procentive e-prescribe, NewCrop, will be conducting essential maintenance. This maintenance is anticipated to last approximately up to one hour, during which time access to NewCrop will be temporarily unavailable. We kindly advise you to plan your tasks accordingly to ensure a seamless workflow. Procentive will still be available during this time.

Should you have any questions or concerns, please reach out to our Procentive support team.

Our dedicated team is committed to completing this maintenance swiftly, with minimal disruption to your organization. Thank you for your patience and understanding as we optimize our systems.

REMINDER

Community Portal

1/10/202 12:51 PM CST

Attention Procentive Customers:

As a reminder, this new portal is where you can submit support tickets, view open tickets, and find knowledge base articles all under one roof!

Here are a Few Helpful Tips and Reminders

  • The Community Portal is live! Portal invites have been sent out to create your username and password. *If you do not see the email from support@therapybrands.complease check your spam or junk folder. If it is not in your spam folder, please contact support by clicking Contact Us on support.therapybrands.com and submitting a case (ticket).
  • Following the link that was sent will allow you to set a password for the Community Portal and grant you access to your new account. Make sure you save your password so that you can easily access the Community Portal in the future!
  • Once your password has been created, please log-in to the Portal at support.therapybrands.com prior to submitting a case.

Please also check your spam or junk folder for any case responses. Once you mark the sender as a “known sender,” these should no longer feed into the spam or junk folders.

NOTICE

Upcoming Holiday

1/9/2023 8:53 AM CST

Attention Procentive Customers:

We will be closed on Monday, January 15th for Martin Luther King Jr. Day.

All support requests received on Monday, January 15th will be prioritized and worked on when we return on Tuesday, January 16th. For urgent issues, we will be monitoring these channels throughout these days and will respond as soon as possible.

NOTICE

Known Issue

1/5/2024 9:37 AM CST

After receiving several reports of issues with faxing this morning, Faxage was able to confirm that they had a continued outage going into this morning.

We have received confirmation from Faxage that their systems are now fully operational.

Any faxes that were sent yesterday and earlier today will need to be manually resent by each agency.

Please reach out to support if your agency is experiencing any further issues.

1/4/2024 4:02 PM CST

Faxage has advised that the outage has been resolved.

The outage was due to a hardware failure within the Faxage system. Unfortunately, any faxes that were sent during this outage will need to be manually resent by each agency.

1/4/2024 2:43 PM CST

Faxage has confirmed they are experiencing an outage. They were unable to provide an ETA for resolution.

Once we confirm the outage has been resolved, we will provide another update.

1/4/2024 11:48 PM CST

Attention Procentive Customers:

We have received several reports that faxing is not working at this time. We have reached out to Faxage and will provide another update once we receive an update from their team.

Please reach out to our support team if you have any additional questions.

NOTICE

Reporting Updates

12/21/2023 6:28 PM CST

Attention Procentive Customers

We would like to inform you of the School-Linked Behavioral Health (SLBH) Grant report 5987 (used in conjunction with form SLMH-102) updates.

The required updates to the 5987 SLMH Grant Student Report, include:

  • Updated text to Period/Year 
  • Added Jul-Dec as Period option (will gather data from both quarters July-Sept and Oct-Dec as selected in the SLMH-102 documents)
  • Updated export to include Period Jul-Dec

The updates went into effect December 21, 2023. 

Starting January 2024, form SLBH-102-24 SLMH/SLBH Grant Report should be utilized. A corresponding new grant report will be made available by June 1, 2024.

If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive.

NOTICE

Payer Updates

12/20/2023 10:45 AM CST

Attention Procentive Customers:

REMINDER: Payer ID for Blue Plus Minnesota Health Care Programs (MHCP) Claims Will
Change January 1, 2024

Blue Cross and Blue Shield of Minnesota and Blue Plus (Blue Cross) will be migrating the processing of
Minnesota Health Care Program (MHCP) transactions back to Blue Cross on January 1, 2024. As a result of
this migration, the payer ID will change from 00562 to 00726 for transaction submission dates starting January
1, 2024, regardless of date of service.

Blue Cross requests that providers and clearinghouses prepare for this change and submit with the appropriate
payer ID beginning January 1, 2024. A crosswalk will be in place for claims submitted with the prior payer ID
and outreach will occur to notify providers that continue to submit with an incorrect payer ID.
Products Impacted
• Families and Children [formerly known as Prepaid Medical Assistance Program (PMAP)] • MinnesotaCare (MNCare)
• Minnesota Senior Care Plus (MSC+)
• Minnesota Senior Health Options (MSHO)

Payer ID for Blue Plus MHCP Will Change 01-01-24

This payer ID change will be made in Procentive on 12/29/2023. Procentive customers will not be required to make any changes in their Payers module or update any client information.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Maintenance and Product Updates

12/13/2023 8:18 AM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on December 20th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Maintenance and Product Updates

12/06/2023 11:07 AM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on December 6th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Form Changes

11/22/2023 8:12 AM CST

Attention Procentive Customers:

In response to recent legislative changes to MN State Statute Rule 245G, we have updated some of our Procentive standard forms to meet the upcoming requirements that will go into effect on January 1st, 2024.

The following forms have been updated as of 12/1/2023:

PRO-245G-E1100 245G Comprehensive Assessment

PRO-245G-E1200 245G Treatment Plan

PRO-245G-E1300 245G Treatment Plan Review

PRO-245G-EP1100 245G Comprehensive Assessment

PRO-245G-EP1200 245G Treatment Plan

PRO-245G-EP1300 245G Treatment Plan Review

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Maintenance and Product Updates

11/22/2023 8:12 AM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on November 29th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Maintenance and Product Updates

11/19/2023 4:15 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on November 19th/20th at 11:00 PM CST/12:00 AM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Upcoming Holiday

11/16/2023 4:15 PM CST

Attention Procentive Customers:

We will be closed on Thursday, November 23rd and Friday, November 24th for Thanksgiving.

All support requests received on Thursday, November 23rd and Friday, November 24th will be prioritized and worked on when we return on Monday, November 27th. For urgent issues, we will be monitoring these channels throughout these days and will respond as soon as possible.

We hope you have a wonderful Thanksgiving!

NOTICE

Maintenance and Product Updates

11/9/2023 2:27 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on November 11th/12th at 11:00 PM CST/12:00 AM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Upcoming Form Changes

11/7/2023 4:45 PM CST

Attention Procentive Customers:

In response to recent legislative changes to MN State Statute Rule 245G, Procentive will be updating some of our standard document sets to meet the upcoming requirements that will go into effect on January 1st, 2024. We will be sharing another update when a release date for these upcoming changes has been determined.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Payer Updates

10/31/2023 12:45 PM CST

Attention Procentive Customers:

Payer ID for Blue Plus Minnesota Health Care Programs (MHCP) Claims Will
Change January 1, 2024

Blue Cross and Blue Shield of Minnesota and Blue Plus (Blue Cross) will be migrating the processing of
Minnesota Health Care Program (MHCP) transactions back to Blue Cross on January 1, 2024. As a result of
this migration, the payer ID will change from 00562 to 00726 for transaction submission dates starting January
1, 2024, regardless of date of service.

Blue Cross requests that providers and clearinghouses prepare for this change and submit with the appropriate
payer ID beginning January 1, 2024. A crosswalk will be in place for claims submitted with the prior payer ID
and outreach will occur to notify providers that continue to submit with an incorrect payer ID.
Products Impacted
• Families and Children [formerly known as Prepaid Medical Assistance Program (PMAP)] • MinnesotaCare (MNCare)
• Minnesota Senior Care Plus (MSC+)
• Minnesota Senior Health Options (MSHO)

Payer ID for Blue Plus MHCP Will Change 01-01-24

This payer ID change will be made in Procentive on 12/29/2023. Procentive customers will not be required to make any changes in their Payers module or update any client information.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Maintenance and Product Updates

10/27/2023 3:54 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on October 28th/29th at 11:00 PM CST/12:00 AM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Known Issues

10/27/2023 9:32 AM CST

Attention Procentive Customers:

We want to inform you that we have received reports of appointment text reminders not being sent out to clients.

Our team is actively investigating and will provide another update soon.

NOTICE

Maintenance and Product Updates

10/20/2023 7:05 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our telehealth services on October 21st at 10:00 PM CST/11:00 PM EST. Telehealth services will be unavailable for 1 hour and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Maintenance and Product Updates

10/16/2023 1:57 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on October 25th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Upcoming Holiday

10/2/2023 2:00 PM CST

Attention Procentive Customers:

We will be closed on Tuesday, October 10th for World Mental Health Day.

All support requests received on Tuesday, October 10th will be prioritized and worked on when we return on Wednesday, October 11th. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

NOTICE

Form Updates

9/27/2023 2:10 PM CST

Attention Procentive Customers:

We want to inform you of some recent form changes that may impact your agency:

  • The Procentive 245G form sets have been updated as required per DHS with the addition of a Former Student signature line.
  • The Risk Descriptions and Severity Ratings of SUD Acuity have been updated in Procentive pick lists to align with DHS requirements per DHS-5204B-ENG.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Maintenance and Product Updates

9/25/2023 8:20 AM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on September 27th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Known Issues

9/8/2023 3:15 PM CST

UPDATE:

We are hearing reports of resolution from customers, but will continue to monitor this. If your agency is still experiencing or begins to experience latency or performance issues, please continue to reach out.

9/8/2023 12:00 PM CST

Attention Procentive Customers:

We want to inform you that we have received reports of slowness from several customers.

Our team is actively investigating and will provide another update soon.

NOTICE

Upcoming Holiday

8/31/2023 8:50 PM CST

Attention Procentive Customers:

We will be closed on Monday, September 4th for Labor Day.

All support requests received on Monday will be prioritized and worked on when we return on Tuesday, September 5th. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.

Have a safe and happy holiday!

NOTICE

Maintenance and Product Updates

8/24/2023 12:25 PM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on August 30th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Maintenance and Product Updates

8/15/2023 8:00 AM CST

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on August 16th at 9:00 PM CST/10:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Known Issues

8/7/2023 9:30 AM CST

UPDATE

Thank you for your patience.

The issues have been resolved.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

8/7/2023 8:25 AM CST

Attention Procentive Customers:

We want to inform you that we are aware of a known issue where users are receiving an error when accessing various modules within Procentive or having trouble logging in. We want to assure you that we are actively working to resolve this issue as quickly as possible.

We will provide another update once this has been resolved.

NOTICE

Maintenance and Product Updates

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on July 26th at 9:00 PM CST/10:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NOTICE

Form Updates

Attention Procentive Customers:

We have recently created a new PRO-1162 CMDE Medical Necessity Summary Information (DHS-7108-ENG) form that replaces the older PRO-1158 CMDE Medical Necessity Summary Information (DHS-7108-ENG) form.

Please submit a ticket to Procentive if your agency would like the new form turned on and the old form turned off.

NOTICE

Maintenance and Product Updates

Attention Procentive Customers:

We would like to inform you that we will be conducting maintenance on our systems on July 19th at 9:00 PM CST/10:00 PM EST. This maintenance period will take an estimated 2 hours of time. Users may experience some downtime or slowness during this timeframe.

This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.

If you have any questions or concerns, please do not hesitate to contact our care team by sending a ticket to Procentive.

NEW FEATURES & ENHANCEMENTS

New for May 12, 2021

You don’t want to miss this! Procentive gets a facelift, a new Module, and more…

Learn More

New for April 15, 2021

New additions to ticketing, take a look…
Learn More

New for April 14, 2021

Update to Residential Calendar to select diagnoses by Program or manually select diagnoses within the Res Calendar.

Learn More
PRODUCT UPDATES

Enhancements to Two Standard Document Sets

In response to recent legislative changes to MN State Statute Rule 245G, Procentive is updating two of our standard document sets. If you are using our ‘PRO-245G-'  documents, you will see these changes take effect with newly created documents beginning July 15, 2019.  

July 11th, 2019|0 Comments

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