Live Updates2020-01-22T12:17:31-05:00
SYSTEM STATUS

Live Updates for Known Issues

Check here for the latest Procentive system updates.

TODAY’S EVENTS UPDATE:

Procentive Update to Known Issues

Procentive Users;

Overnight Procentive put in place several fixes to some areas in Procentive that you have been encountering issues over the last few weeks. While Procentive goes through several measures of QA testing to ensure that our releases are successful, there were a few areas that were impacted. These issues were unforeseen and not occurring when we were diligently testing throughout the last several days to prepare.

Procentive has reverted back to how we were operating yesterday (1/21/2020). Therefore, a few of the previous issues remain in place, we will be working quickly towards resolutions that will in turn not impact your daily work.

We apologize for any inconveniences this has caused your agency this morning, and appreciate the quick responses from customers as we worked to identify the issues.

KNOWN ISSUE

Post-n-Track Status

Procentive has been in contact with the clearing house Post-N-Track (PNT) due to recent claims that have been sent for the payers; Health Partners & UBH/UnitedHealth Care, but the statuses are not displaying correctly.

PNT has acknowledged that this is their issue and they’re working to resolve this as soon as possible.

Claims have been received, however the statuses are not displaying correctly. We have seen that the statuses in the Electronic Module are inconsistent and the responses from the payer are intermittent dating from 1/10/2020 through now.

We will update you upon more information from PNT.

KNOWN ISSUE

Appointments Module

In the Appointments Module Procentive has identified that when an appointment is; Added, Changed, or Altered the module doesn’t automatically refresh as it previously did.
Procentive has identified a fix which will soon be in place, however in the meantime upon making any changes in the Module please then refresh your screen to view the changes.
Some areas for example, staff meetings or resources may have formatting issues at this time. This has also been identified and will be fixed.

  1. Please select all commercial payers at once, and leave off the Private Pay. Continue billing out as normal
  2. Go back in to Billing, and select your Private Payer and bill your Private Pay payers. The error will populate, however your claims will still be created.
KNOWN ISSUE

Billing Error

During billing, you may receive an error message when creating the invoice. If you receive this error, please verify that the invoice was created and, if the invoice was not created, please follow your billing process to create the invoice again.

1/14/2020 Update:

We have found a temporary work around in the interim before our fix goes in to place.

The error is occurring when you’re billing Commercial payers & Private Pay at the same time.

When billing:

  1. Please select all commercial payers at once, and leave off the Private Pay. Continue billing out as normal
  2. Go back in to Billing, and select your Private Payer and bill your Private Pay payers. The error will populate, however your claims will still be created.
KNOWN ISSUE

Client Portal; Appointment Request

We have been made aware and are working towards resolving when a client or client representative has requested an appointment, through the client portal the staff may not receive an email notification of the request.

At this time, we have addressed that this is an issue and will be working diligently to resolve.

PRODUCT UPDATES

Enhancements to Two Standard Document Sets

In response to recent legislative changes to MN State Statute Rule 245G, Procentive is updating two of our standard document sets. If you are using our ‘PRO-245G-'  documents, you will see these changes take effect with newly created documents beginning July 15, 2019.  

July 11th, 2019|0 Comments
NEW FEATURES & ENHANCEMENTS