SYSTEM STATUS
Live Updates!
Check here for the latest Procentive system updates.
REMINDER
Maintenance and Product Updates
3/12/2025 9:33 AM CST
Attention Procentive Customers:
Procentive will undergo scheduled maintenance on Tuesday, March 18, 2025, from 10:00 PM to 1:00 AM CST to implement important security patching. During this time, Procentive will be offline. We recommend saving your work prior to the maintenance window.
To enhance security and system performance, monthly security patching will now be implemented moving forward. We will continue to provide advance notice of these maintenance windows to ensure minimal disruption.
We appreciate your understanding and support as we work to keep Procentive secure and optimized. If you have any questions, please reach out to our support team by submitting a case to Procentive through our Therapy Brands Community Portal.
Thank you in advance for your cooperation and patience!
REMINDER
Maintenance and Product Updates
3/6/2025 9:10 AM CST
Attention Procentive Customers:
We will be conducting routine maintenance Tuesday, March 11th, 2025 at 10:00 PM CST/11:00 PM EST. Users may experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
Maintenance and Product Updates
3/4/2025 1:55 PM CST
Attention Procentive Customers:
Procentive will undergo scheduled maintenance Tonight on Tuesday, March 4, 2025, from 10:00 PM – 12:00 AM Midnight CST. During this time, users may experience downtime. We recommend saving your work prior to the maintenance window.
This maintenance is necessary to ensure Procentive is running at optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions, please reach out to our support team at Procentive Support.
REMINDER
Known Issues
2/25/2025 1:41 PM CST
This issue is resolved.
Thank you for your patience as we worked with ChartMeds to resolve the issue with the eMAR module being unavailable.
If you have further questions, concerns, or feedback, please don’t hesitate to contact us. Thank you.
2/25/2025 12:48 PM CST
Attention Procentive Customers:
We are actively investigating an issue where the eMAR module is not able to be reached at this time. Our team is working with ChartMeds to resolve this issue as soon as possible.
We will provide additional updates once available.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
Upcoming Webinar
2/14/2025 8:16 AM CST
Attention Procentive Customers:
We will be having an upcoming educational webinar on February 25th at 1:00 PM CST/2:00 PM EST.
To sign up for this upcoming webinar, please use the link below to sign up:
Navigating Payer Changes: Proactive Strategies & Real Examples with Procentive
We hope to see you there!
REMINDER
Known Issues
2/12/2025 2:05 PM CST
This issue is resolved.
Thank you for your patience as we worked to resolve the issue impacting appointments not saving. We recognize that any downtime can cause frustration and we seek to try to provide timely responses to incidents as the happen.
If you have further questions, concerns, or feedback, please don’t hesitate to contact us. Thank you.
2/12/2025 9:08 AM CST
Attention Procentive Customers:
We are actively investigating an issue where some users are unable to save some appointments. Our team is working to resolve this issue as soon as possible.
We will provide additional updates once available.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
Maintenance and Product Updates
2/12/2025 12:58 PM CST
Attention Procentive Customers:
We will be conducting routine maintenance today, February 12, 2025 at 1:30 PM CST/2:30 PM EST. Users may experience downtime for under a minute within a 30 minute window.
This maintenance is necessary to ensure all systems are running at optimal performance and to provide you the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have questions or concerns, please contact our Support team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
Maintenance and Product Updates
2/5/2025 8:32 AM CST
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Tuesday, February 11th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
Upcoming Holiday
1/13/2025 8:22 AM CST
Attention Procentive Customers:
We will be closed on Monday, January 20th for Martin Luther King Jr. Day.
All support requests received on Monday, January 20th will be prioritized and worked on when we return on Tuesday, January 21st. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.
Have a safe and happy holiday!
REMINDER
Maintenance and Product Updates
1/7/2025 10:35 AM CST
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Tuesday, January 14th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
AMA CPT Code Price Increase
12/19/2024 1:45 PM CST
Attention Procentive Customers:
As we close out 2024, we encourage you to review your practitioners’ enrollment in American Medical Association (AMA) Current Procedural Terminology (CPT) codes to ensure accuracy.
Beginning on January 1, 2025, the AMA is increasing the annual licensing fee for CPT codes by $0.50. The total cost per qualified provider will increase from $19.00 in 2024 to $19.50 for the 2025 calendar year. The annual fee for all qualified providers will be billed on or after January 1, 2025.
REMINDER
Upcoming Holidays
12/17/2024 1:30 PM CST
Attention Procentive Customers:
We will be closed on Tuesday, December 24th and Wednesday, December 25th for Christmas Eve and Christmas Day.
All support requests received on Tuesday, December 24th and Wednesday, December 25th will be prioritized and worked on when we return on Thursday, December 26th. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.
We will be closed on Wednesday, January 1st for New Years Day.
All support requests received on Wednesday, January 1st will be prioritized and worked on when we return on Thursday, January 2nd. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.
Have a safe and happy holiday season!
REMINDER
Maintenance and Product Updates
12/12/2024 10:41 AM CST
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Tuesday, December 17th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
Known Issue
12/16/2024 8:18 AM CST
Update:
This known issue has been resolved. Per Availity, all Hennepin Health ERAs have been delivered.
If your agency is still missing ERAs for Hennepin Health, please contact our support team by submitting a case to Procentive through our Therapy Brands Community Portal.
12/11/2024 3:18 PM CST
Update:
While Availity is still actively investigating this issue with the payer at this time, some users have began to receive missing ERAs from Hennepin Health. If your agency is still missing ERAs for Hennepin Health, please contact our support team by submitting a case to Procentive through our Therapy Brands Community Portal.
12/5/2024 3:36 PM CST
Attention Procentive Customers:
We are aware of an issue where users are not receiving Hennepin Health ERAs into Procentive. Availity is actively investigating this issue with the payer at this time.
We will provide additional updates once available.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
Maintenance and Product Updates
12/4/2024 7:56 AM CST
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Tuesday, December 10th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
Upcoming Holiday
11/21/2024 9:07 AM CST
Attention Procentive Customers:
We will be closed on Thursday, November 28th and Friday, November 29th for Thanksgiving.
All support requests received on Thursday and Friday will be prioritized and worked on when we return on Monday, December 2nd. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.
Have a safe and happy holiday!
REMINDER
Known Issues
11/13/2024 1:11 PM CST
UPDATE
The issue where some users were receiving errors when adding new service lines in the Time Module or opening existing service lines throughout the system has now been resolved.
We apologize for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout the process.
If you experience any further issues or have questions, please don’t hesitate to reach out to our customer support team by submitting a case to Procentive through our Therapy Brands Community Portal.
11/13/2024 11:23 PM CST
SCHEDULED MAINTENANCE
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Today, November 13th at 12:00 PM CST/1:00 PM EST. Users will experience minimal downtime.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
11/13/2024 8:25 AM CST
Attention Procentive Customers:
We are actively investigating an issue where some users are receiving errors when adding new service lines in the Time Module or opening existing service lines throughout the system. Our team is working to resolve this issue as soon as possible.
We will provide additional updates once available.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
Known Issues
11/14/2024 9:10 AM CST
This incident has been resolved.
11/11/2024 12:15 PM CST
UPDATE
The primary issue has been resolved and the prescriptions are now processing normally. Prescription transmission details may not be immediately available and should be restored in the near future as the update completes.
For more updates and to subscribe for future updates, please refer to the NewCrop status page:
If you have any additional questions or concerns, please reach out to our support team via the Therapy Brands Community Portal.
11/11/2024 11:40 AM CST
Attention Procentive Customers:
We are currently investigating an error that may occur when attempting to transmit prescriptions in the NewCrop ePrescribe module. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
For more updates and to subscribe for future updates, please refer to the NewCrop status page:
We will provide another update once resolved.
If you have any additional questions or concerns, please reach out to our support team via the Therapy Brands Community Portal.
REMINDER
Maintenance and Product Updates
10/16/2024 8:24 AM CST
Attention Procentive Customers:
The maintenance scheduled for tonight has been postponed. We will provide another update once it has been rescheduled.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
10/11/2024 8:07 AM CST
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Wednesday, October 16th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
Maintenance and Product Updates
10/16/2024 8:24 AM CST
Attention Procentive Customers:
The maintenance scheduled for tonight has been postponed. We will provide another update once it has been rescheduled.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
10/11/2024 8:07 AM CST
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Wednesday, October 16th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
Maintenance and Product Updates
10/8/2024 3:27 PM CST
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems Wednesday, October 9th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
New Ideas Portal
10/7/2024 8:03 AM CST
Attention Procentive Customers:
We’re thrilled to announce the launch of our new Ideas Portal, designed to make it easier for you to share your ideas and suggestions with us: Aha!
Starting today, you can submit enhancement requests directly through Aha!. This system will allow you to:
- Easily submit ideas: Share your thoughts and suggestions in just a few clicks.
- Track your requests: Stay updated on the status of your submissions.
- Engage with our team: Collaborate and provide feedback as we work on enhancements.
We believe that your input is vital to improving our services, and this new system will help us prioritize your needs more effectively.
To access the new system, simply click here.
Thank you for your continued support and for being an essential part of our community. We can’t wait to hear your ideas!
REMINDER
Upcoming Holiday
10/3/2024 7:00 AM CST
Attention Procentive Customers:
We will be closed on Thursday, October 10th for World Mental Health Day.
All support requests received on Thursday will be prioritized and worked on when we return on Friday, October 11th. For urgent issues, we will be monitoring these channels throughout the day and will respond as soon as possible.
Have a safe and happy holiday!
REMINDER
Maintenance and Product Updates
9/26/2024 12:58 PM CST
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems tonight, September 26th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
Known Issue – Resolved
UPDATE 9/27/2024 9:22 AM CST
Attention Procentive Customers:
Thank you for your patience. The maintenance last night was successful and this issue should now be resolved.
9/26/2024 11:12 AM CST
Attention Procentive Customers:
We are actively investigating an issue where some users are unable to select a service code when adding service lines in the Time Module. Our team is working to resolve this issue as soon as possible.
We will provide additional updates once available.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our Therapy Brands Community Portal.
REMINDER
Maintenance and Product Updates
9/20/2024 9:09 AM CST
Attention Procentive Customers:
We would like to inform you that we will be conducting maintenance on our systems on September 25th at 10:00 PM CST/11:00 PM EST. Users will experience downtime for 30 minutes and potentially up to 2 hours.
This maintenance is necessary to ensure that our systems are running at their optimal performance and to provide you with the best possible experience. We apologize for any inconvenience this may cause and thank you for your understanding.
If you have any questions or concerns, please do not hesitate to contact our care team by submitting a case to Procentive through our new Therapy Brands Community Portal.
NEW FEATURES & ENHANCEMENTS
New for May 12, 2021
You don’t want to miss this! Procentive gets a facelift, a new Module, and more…
New for April 15, 2021
New for April 14, 2021
Update to Residential Calendar to select diagnoses by Program or manually select diagnoses within the Res Calendar.
PRODUCT UPDATES
Enhancements to Two Standard Document Sets
In response to recent legislative changes to MN State Statute Rule 245G, Procentive is updating two of our standard document sets. If you are using our ‘PRO-245G-' documents, you will see these changes take effect with newly created documents beginning July 15, 2019.