Procentive has big plans, so we need to make some upgrades!
WHEN
Procentive will be undergoing scheduled maintenance and inaccessible starting Friday, January 10th beginning at 11:50 pm to Saturday, January 11th at 6:00 AM CST.
However the entire maintenance window will last through Sunday, January 12th at 6 pm CST. There may be intermittent slowness during this time so please be patient.
WHY
This is an important upgrade that will allow us to pursue additional features and enhancements which we otherwise would not be able to consider.
HOW TO PLAN
While we anticipate that the system will be inaccessible for only a portion of the time, we ask that you prepare your agency for being without use or access to Procentive for the entire maintenance window.
Here are a few items to keep in mind while making your plan:
- Make appointment reminder phone calls or Send Mass Notifications for Sunday & Monday appointments
- Print appointment calendars, if needed, by clicking the Printer icon along the top of the module
- Print any records you may need to reference during that weekend
- Make a plan for staff working that weekend
- Integrated faxing will continue to receive and store faxes which will be accessible after the maintenance window
- Print paper medication administration documents in place of the EMAR
- E-Prescribe: Please keep paper script pads on hand over the weekend for prescribing
- Clients will see a notification prior to and during maintenance in Client portal when they login
- Integrated Credit card processing: Please submit a Support Ticket if you anticipate processing payments during this maintenance window
CHECK OUT THE LIVE UPDATES PAGE
See our Live Updates page for live updates throughout the weekend to stay informed on our current progress as well as when the scheduled maintenance is complete and Procentive is fully accessible again.
Please click the link below and save the page to your browser:
